Information

We look forward to answering all your requests.

Monday – Friday: 10:00 – 20:00 EET
Saturday: 11:00 – 17:00 EET

Phone: (+30) 210 9913670
Email: hello@thriveforms.com
Chat: press the chat icon on the bottom right

Thrive is a destination for design enthusiasts, architects, interior designers and those with a discerning eye for furniture and objects. Our collection brings together distinctive pieces across a broad spectrum of styles, from mid-century modern and industrial influences to more contemporary and eclectic expressions.

We believe furniture goes beyond form and finish; it becomes part of the way we live. With this in mind, we seek out collaborations with brands and designers whose work combines reliability, functionality and a strong emotional connection — pieces designed not only to be admired, but to be lived with and to last.

Alongside our curated collections, we have developed our own in-house joinery team, allowing us to offer bespoke furnishing solutions with an emphasis on purposeful design, high-quality craftsmanship and meticulous attention to detail.

In our showroom, you will find a selection of furniture from our collection, along with samples of materials and fabrics. Most of our products are made to order, allowing dimensions, materials and finishes to be tailored to the specific architectural and aesthetic requirements of each project.

We would be delighted to welcome you in person and discuss the possibilities for the design and furnishing of your space.

Our showroom is located in Ilioupoli, Athens, and welcomes guests throughout the week. For your convenience and to ensure we can provide the best possible service, visits are by appointment.

Please call (+30) 210 9913670 or email hello@thriveforms.com to schedule an appointment.

To request a quotation or place an order, please contact us at hello@thriveforms.com, including your name, location, the product you are interested in and any relevant project details or specific requirements.

Lead times vary depending on the product, level of customisation, quantity and availability of materials. As many of our pieces are made to order, we recommend confirming the estimated lead time when requesting your quotation or placing an order.

We welcome collaborations with architects, interior designers and other creative professionals on projects that call for a more tailored approach. Through our in-house workshop and network of selected manufacturers, we can support the development of bespoke furniture, custom pieces and project-specific solutions, from initial concept through to production.

For collaboration enquiries, please contact hello@thriveforms.com with a brief description of your project and requirements.

When it comes to bespoke pieces, the process moves to our own workshop, where in-house production allows us to ensure quality at every stage and maintain greater control over delivery timescales. At the same time, it gives us the flexibility to adapt each piece to the specific requirements and particularities of every project, from dimensions and materials to the finer details.

For our curated collections, we work closely with selected manufacturers in Greece, Italy, Spain, Portugal and Belgium, with whom we share a common approach to design: reliable and functional products with a timeless character, designed to last and to create a meaningful connection with both people and the spaces they inhabit.

We work with experienced carriers to ensure that each order is transported safely and efficiently. Once your order is ready for dispatch, we will notify you and provide the relevant delivery information. Transit times vary depending on the destination and the type of service selected.

For shipping quotations or specific delivery requirements, please contact hello@thriveforms.com.

Athens

For retail purchases within Athens, delivery is provided free of charge. Services including delivery within the property, unpacking, assembly and placement are available depending on the type of order and by prior arrangement.

Please ensure that there is adequate access and that entrances, staircases and elevators are suitable for the dimensions of the items being delivered. For liability reasons, our team is unable to move or dispose of existing furniture or other items within the property.

Rest of Greece

Orders are delivered through one of our domestic partner carriers or a carrier of your choice. Once the order reaches the carrier’s local depot, you will be contacted to arrange delivery.

Standard delivery is generally to the entrance of the property or the nearest accessible point and does not include delivery to an upper floor, unpacking, assembly or placement unless otherwise agreed directly with the carrier.

Shipping costs are calculated according to the destination, type and volume of the order.

EU Delivery

Orders within the European Union are shipped through selected partner carriers. Unless otherwise arranged, standard delivery is to the entrance of the property or the nearest accessible point and does not include indoor placement, unpacking, assembly or removal of packaging.

The carrier will contact you prior to delivery to arrange a suitable date and time. Additional services may be available by prior arrangement.

Shipping costs and estimated transit times are confirmed individually according to the destination and the requirements of each order.

For eligible intra-EU transactions between VAT-registered businesses, VAT treatment is determined in accordance with the applicable EU regulations. No customs duties apply to goods moving between EU member states.

International Delivery

For destinations outside the European Union, we can arrange delivery to a nominated freight forwarder or coordinate international shipping depending on the destination and the requirements of the order.

Goods shipped outside the EU may be subject to customs duties, import taxes, local charges and clearance fees. Any such charges are the responsibility of the recipient. As customs procedures and charges vary by country, we recommend contacting the relevant local authorities for further information.

Please note that delivery times to international destinations may be affected by customs clearance and therefore cannot always be guaranteed.

Upon delivery, please inspect the condition of the items and their packaging before signing the delivery receipt. Any visible damage should be noted on the receipt and reported to us promptly. Please also ensure that the delivery address can be safely accessed by the carrier’s vehicle.

Proper care will help preserve the appearance and longevity of your furniture. The following guidelines are intended as general recommendations; always follow any specific care instructions supplied with the individual product or material.

Fabric
Protect upholstery from prolonged exposure to direct sunlight and heat. Vacuum regularly on low suction using an upholstery attachment and rotate removable cushions where possible. Treat spills promptly by blotting gently with a clean, absorbent cloth — avoid rubbing or saturating the fabric. For persistent stains or more thorough cleaning, we recommend professional upholstery cleaning.

Leather
Keep leather away from direct sunlight, excessive heat and moisture. Dust regularly with a clean, soft cloth and attend to spills immediately. A slightly damp cloth with mild soap may be used when necessary, followed by gentle drying. Avoid abrasive cleaners, solvents and household polishes. Suitable leather-care products may be used according to the manufacturer’s instructions.

Vinyl
Dust regularly and clean with a soft cloth, mild detergent and lukewarm water. Avoid excessive moisture, abrasive products and harsh solvents. Always test specialist cleaning products on an inconspicuous area first.

Wood & Veneer
Dust regularly with a soft, slightly damp cloth, following the direction of the grain. Wipe spills immediately and avoid prolonged exposure to direct sunlight, moisture and heat. Use coasters and placemats to protect surfaces, and avoid dragging objects across them. Do not use abrasive cleaners or silicone-based furniture polishes.

Laminate
Clean with a soft damp cloth and mild, non-abrasive detergent. Avoid prolonged exposure to moisture and direct sunlight, and do not place very hot objects directly on the surface. Avoid abrasive cleaners, scourers and cutting directly on the material.

Metal Finishes
For aluminium, chrome, powder-coated metal and stainless steel, regular dusting and gentle cleaning with a soft cloth and mild detergent is generally sufficient. Always dry the surface afterwards. Avoid abrasive cleaners, harsh brushes and products not intended for the particular finish.

Marble & Natural Stone
Wipe spills immediately and clean with a soft cloth and a mild, pH-neutral product. Avoid acidic or abrasive cleaners, as these may damage or dull the surface. Use coasters and placemats to help protect against staining, scratching and heat.

Glass
Clean with a soft cloth or chamois and a suitable glass cleaner. Avoid abrasive products or pads that may scratch the surface.

Plastic
Clean with a soft cloth, mild detergent and lukewarm water, then rinse and dry. Avoid solvents and abrasive household cleaners.

For any questions regarding the care of a specific product or finish, please contact us at support@thriveforms.com.

1. General Terms

Welcome to the THRIVE website.

The terms “THRIVE”, “we”, “us”, “our” or “the Company” refer to the owner and operator of this website:

Company: THRIVEFORMS SINGLE-MEMBER PRIVATE COMPANY
Legal Form: IKE (Private Company)
VAT No.: EL801330990
G.E.MI. No.: 154550201000
Registered Office: 28B Kountouriotou Street, 163 42 Ilioupoli, Greece
Telephone: (+30) 210 9913670
Email: hello@thriveforms.com

The term “you” refers to any visitor, user or customer of this website.

These Terms and Conditions apply to the use of the THRIVE website, available at https://thriveforms.com/, as well as, where applicable, to orders and transactions entered into with THRIVE.

The THRIVE website is primarily intended to present our products, collections, bespoke furniture and services and to facilitate enquiries and communication with our team.

The submission of an enquiry, contact form or request for information through the website does not, by itself, constitute an order, acceptance of an offer or conclusion of a sales contract.

Orders are confirmed separately between THRIVE and the customer through the applicable quotation, order confirmation, invoice or other written agreement.

Where these Terms and Conditions form part of a transaction with a consumer, they will be made available to the consumer before the consumer becomes bound by the relevant order or contract.

In the case of a distance contract with a consumer, THRIVE will, where required by applicable law, provide confirmation of the contract and the required information on a durable medium, such as by email or PDF, within the applicable statutory period.

A hyperlink to these Terms and Conditions may be used to facilitate access to and review of them but does not replace their provision on a durable medium where this is required by law.

Any specific terms contained in an individual quotation, order confirmation or other written agreement will take precedence over the corresponding general terms in the event of inconsistency, to the extent permitted by applicable law.


2. Amendments to these Terms and Conditions

THRIVE reserves the right to amend or update these Terms and Conditions when necessary, including to reflect changes to our services, business practices or applicable legislation.

Any amended version will be published on this website.

Changes will not affect orders or agreements already concluded before the amended terms take effect unless otherwise required by law or expressly agreed between the parties.


3. Prices

Prices displayed on the website, where applicable, are indicative unless expressly stated otherwise.

The final price applicable to an order will be the price stated in the relevant quotation, order confirmation or other applicable document issued by THRIVE.

For sales to consumers, the total price, including VAT and other mandatory taxes, will be communicated before the customer becomes bound by the order.

Where prices are quoted exclusively on a trade/B2B basis, they may be stated exclusive of VAT provided this is clearly indicated.

Delivery, installation, assembly, storage, customs duties or other additional charges will be communicated where possible before the order is confirmed.

For deliveries outside the relevant tax or customs territory, import duties, local taxes or other customs charges may be payable by the customer unless expressly agreed otherwise.

THRIVE reserves the right to amend its prices at any time. Price changes will not affect orders that have already been confirmed.


4. Storage Charges

Following completion of the order and written notification to the customer that the goods are ready, a period of 30 days free of storage charges will be allowed for delivery or collection, unless otherwise agreed.

Where, for reasons attributable to the customer, delivery or collection does not take place within this period, a storage charge of €15 per m³ per month plus VAT, subject to a minimum monthly charge of €60, may apply.

The charge will be calculated pro rata according to the number of storage days following expiry of the initial 30-day free period and according to the volume occupied by the packaged goods.

Storage charges will apply only where the applicable terms and calculation method have been communicated to the customer before the customer becomes bound by the order.

Storage charges cease on the date on which the goods are delivered or collected.

THRIVE may withhold delivery or release of the goods until any agreed and due storage charges have been paid.

Any different storage arrangement specifically agreed in the quotation or order confirmation will take precedence.


5. Orders and Order Confirmation

Product information, presentations, proposals, quotations and other materials provided by THRIVE do not constitute a binding sales contract unless expressly stated otherwise.

Unless otherwise provided in the relevant quotation, an order becomes binding once:

  • the principal details of the order have been agreed and approved;
  • the order has been accepted and confirmed by THRIVE; and
  • any required advance payment has been received.

For bespoke and made-to-order furniture, production will normally commence following approval of the relevant dimensions, specifications, materials and finishes and receipt of the agreed advance payment.

The customer is responsible for reviewing the order details, dimensions, materials, colours, finishes and other agreed specifications before final approval.

Once production has commenced, or materials have been specially ordered, cut, processed or allocated to a particular project, changes may no longer be possible or may involve additional costs.

Where an order is accepted by email, acceptance of the quotation and applicable terms may be evidenced by the relevant written correspondence.


6. Right of Withdrawal and Returns

6.1 Purchases concluded at our business premises

The statutory 14-day right of withdrawal applicable to certain distance and off-premises consumer contracts does not generally apply to a purchase simply because the customer first viewed the product or contacted THRIVE through the website.

Where a contract is negotiated and concluded at THRIVE’s business premises, any cancellation or return solely due to a change of mind will be subject to the terms agreed with THRIVE and to any mandatory rights available under applicable law.

6.2 Distance and off-premises contracts

Where a customer qualifies as a consumer and a contract is legally classified as a distance contract or an off-premises contract, the customer may have a statutory right to withdraw from the contract within 14 calendar days, subject to the conditions and exceptions provided by applicable consumer-protection legislation.

For goods, the withdrawal period generally begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

Where the statutory right of withdrawal applies, the customer must notify THRIVE of the decision to withdraw within the applicable period by means of a clear statement.

6.3 Bespoke, customised and personalised products

The statutory right of withdrawal does not apply to goods made to the consumer’s specifications or goods that are clearly personalised, to the extent provided by applicable law.

This may include, where applicable, furniture or other products manufactured specifically according to customised dimensions, configurations, materials, finishes or other individual requirements selected by the customer.

Where this exception applies, there is no statutory right of withdrawal solely on the basis of a change of mind.

Any possibility of cancelling such an order may be considered by THRIVE on a case-by-case basis.

This exception does not affect the customer’s statutory rights where the goods are defective, damaged or do not conform to the agreed specifications.

6.4 Returns where a statutory right of withdrawal applies

Where a statutory right of withdrawal applies, the consumer must return the goods in accordance with applicable law and without undue delay.

The customer will bear the direct cost of returning the goods where permitted by law and where the customer has been informed of this responsibility before conclusion of the contract.

For goods which, by their nature or size, cannot normally be returned by post, the customer will, where required, be informed of the cost or reasonable estimate of the cost of returning them.

Where a statutory reimbursement obligation arises, THRIVE will reimburse the applicable sums within the statutory period.

THRIVE may withhold reimbursement until the goods have been received or until the consumer provides evidence that the goods have been returned, where permitted by law.

Refunds will normally be made using the same means of payment used for the original transaction unless otherwise agreed.

Where required by law, the standard cost of the original delivery will also be reimbursed. Any additional cost resulting from the customer choosing a delivery method more expensive than the least expensive standard method offered by THRIVE will not be reimbursed to the extent permitted by law.

The consumer may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.


7. Damaged, Faulty or Non-Conforming Goods

THRIVE takes reasonable care to ensure that products are supplied in good condition and in accordance with the agreed specifications.

Customers are requested to inspect goods carefully upon delivery and, wherever reasonably possible, before signing the relevant delivery documentation.

If an item appears damaged, incomplete, faulty or different from what was ordered, the customer should contact THRIVE as soon as possible.

Reports should preferably be made in writing and include:

  • the relevant order or invoice details;
  • a clear description of the issue; and
  • photographs where reasonably possible.

Visible transport damage, packaging damage or missing items should, wherever reasonably possible, be noted on the carrier’s delivery documentation at the time of delivery.

These notification procedures are intended to facilitate investigation and resolution and do not result in the loss or limitation of any mandatory statutory rights available to consumers.

Consumers retain all rights available under applicable law in relation to the statutory guarantee of conformity of goods.

THRIVE is not responsible for damage shown to have arisen after delivery as a result of misuse, improper handling, unsuitable storage conditions, unauthorised alteration, failure to follow care instructions or normal wear and tear.


8. Natural Materials and Product Variations

Many THRIVE products incorporate natural materials such as wood, veneer, marble, natural stone and leather.

Characteristics such as:

  • knots;
  • grain variations;
  • mineral markings;
  • natural stone veining;
  • tonal and colour differences;
  • naturally occurring markings;
  • small natural fissures; and
  • variations between individual pieces

are inherent characteristics of natural materials and, where they fall within the expected natural variation of the material and do not materially depart from the agreed characteristics of the product, are not considered defects.

Samples, photographs, renders and digital images are provided as visual references.

Variations may occur due to natural materials, production processes, lighting, photography or screen settings.


9. Product Dimensions

Unless expressly stated otherwise, dimensions displayed on the website, presentations or general product information are indicative.

Minor variations may occur as a result of manufacturing processes, upholstery, handmade production, natural materials or other technical factors.

Such minor manufacturing tolerances will not, by themselves, constitute a lack of conformity where they are reasonable for the type of product concerned and do not materially affect the agreed dimensions or intended use.

For bespoke and made-to-measure products, the dimensions stated in the final approved quotation, order confirmation, specification or technical drawing will take precedence.

The customer is responsible for checking that the dimensions are appropriate for the intended space and that adequate access is available unless THRIVE has expressly undertaken responsibility for site measurement or access verification.


10. Cancellation of Orders

A customer wishing to request full or partial cancellation of an order should contact THRIVE as soon as possible at:

support@thriveforms.com

Cancellation requests will be considered according to the type of product and the stage reached by the order.

For standard products that have not yet been dispatched or specially procured for the customer, cancellation may be possible.

For bespoke, customised or made-to-order products, cancellation may no longer be possible once production has commenced or materials have been specially ordered, cut, processed or allocated to the customer.

Where THRIVE accepts a cancellation after specific costs have already been incurred, THRIVE may retain or charge the corresponding reasonable and evidenced costs to the extent permitted by applicable law.

Nothing in this section limits any mandatory statutory right of withdrawal that may apply.


11. Product and Website Information

THRIVE makes reasonable efforts to ensure that information presented on the website is accurate and up to date.

However, occasional typographical, technical, pricing or data-entry errors may occur.

THRIVE reserves the right to correct such errors once identified.

Photographs, renders, drawings and samples are provided as visual references and may not reproduce colours and textures with absolute accuracy.

Product availability may change.

Where a material error in price, description or another essential element is identified before an order has been confirmed, THRIVE will inform the customer and request confirmation based on the corrected information.


12. Production and Delivery Times

Estimated production and delivery times will be communicated in the relevant quotation or order confirmation.

Unless a specific binding date has expressly been agreed, stated production and delivery periods are estimates.

THRIVE will make reasonable efforts to meet the agreed or estimated timetable.

Reasonable delays may occur as a result of circumstances outside THRIVE’s control, including:

  • supplier delays;
  • shortages of raw materials;
  • unforeseen production interruptions;
  • transport or logistics disruption;
  • customs procedures;
  • strikes;
  • governmental or regulatory measures;
  • war or serious civil unrest;
  • natural disasters; or
  • other events of force majeure.

THRIVE will inform the customer of material delays where reasonably possible.

Nothing in this section limits any mandatory statutory rights of consumers in the event of non-delivery within the agreed or legally applicable period.


13. Delivery, Access, Installation and Transfer of Risk

Where delivery or installation is included, the customer must ensure that the delivery location is accessible and ready to receive the products.

Unless THRIVE has expressly undertaken a site survey or access assessment, the customer is responsible for ensuring that:

  • entrances, corridors, stairways and lifts provide sufficient access;
  • the products can physically enter the premises;
  • the delivery area is clear and accessible; and
  • any necessary building permissions or access arrangements have been obtained.

Reasonable additional costs arising from unsuccessful delivery, restricted access, lifting equipment, cranes, special handling or repeat delivery may be charged separately where such requirements were not previously disclosed.

For consumer sales where THRIVE undertakes or arranges carriage, the risk of loss or damage passes to the consumer when the consumer or a third party designated by the consumer, other than the carrier, takes physical possession of the goods.


14. Limitation of Liability

THRIVE will exercise reasonable care and diligence in providing its products and services.

To the extent permitted by applicable law, THRIVE will not be liable for losses, damage or delays arising exclusively from circumstances outside its reasonable control.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or any mandatory statutory rights of consumers.

THRIVE does not guarantee that the website will always be available, uninterrupted or free from technical errors.


15. Intellectual Property Rights

All content appearing on the THRIVE website, including the THRIVE name and branding, trademarks, logos, photographs, images, renders, graphics, drawings, furniture designs, presentations, written content and other creative or commercial material, is owned by THRIVE or used with the permission of the relevant rights holder.

Reproduction, copying, republication, distribution, transmission, modification or commercial exploitation without prior written permission is prohibited.

The display of third-party trademarks or material does not grant users any licence or right to use them.


16. Acceptable Use of the Website

Users must not use the THRIVE website for unlawful purposes or in a way that could damage, disable or interfere with its operation or security.

In particular, users must not:

  • transmit malicious software or harmful code;
  • attempt unauthorised access;
  • infringe intellectual-property rights;
  • transmit unlawful or defamatory material; or
  • unlawfully use personal or confidential information.

17. External Links

The THRIVE website may contain links to third-party websites.

THRIVE is not responsible for the content, availability, security or privacy practices of third-party websites.

The inclusion of an external link does not necessarily constitute endorsement or approval of the linked company, service or product.


18. Privacy and Cookies

THRIVE processes personal data in accordance with applicable data-protection legislation.

For detailed information about how we collect, use, store and protect personal data, please refer to our Privacy Policy.

The website may use cookies and similar technologies.

For detailed information about the cookies used, their purposes, duration and how preferences can be managed, please refer to our Cookie Policy.

Technically necessary cookies may be used without consent to the extent permitted by applicable law.

Where consent is required, non-essential cookies and similar technologies will only be activated following the appropriate choice by the user.

Users may manage or withdraw their consent through the cookie settings available on the website.


19. Security

THRIVE uses appropriate technical and organisational measures designed to protect information transmitted through the website.

The website uses SSL (Secure Sockets Layer) or equivalent encryption technology.

Although THRIVE takes reasonable security precautions, no internet-based system can guarantee absolute security.


20. Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with Greek law.

Where the customer is a consumer, the choice of Greek law will not deprive the consumer of the protection afforded by mandatory provisions applicable under Greek and European Union law.

Nothing in these Terms limits any mandatory statutory rights or protections available to consumers.

Any dispute arising from or relating to these Terms will be subject to the jurisdiction of the competent courts as determined by applicable law.


21. Contact Us

For information regarding these Terms and Conditions, an order or a product, you may contact THRIVE at:

Telephone: (+30) 210 9913670
General enquiries: hello@thriveforms.com
Support: support@thriveforms.com
Website: https://thriveforms.com/

At THRIVE, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard information when you visit our website, contact us, request a quotation, subscribe to our newsletter or work with us on a project.

For the purposes of applicable data protection legislation, the data controller is:

THRIVEFORMS S.M.P.C.
Kountouriotou 28B
163 42 Ilioupoli, Greece
Email: support@thriveforms.com

Information We Collect

Depending on how you interact with THRIVE, we may collect:

  • your name and contact details, including email address, telephone number and postal or delivery address;
  • information you provide when requesting a quotation or contacting us about a product, service or project;
  • project information, specifications, measurements, plans, drawings, photographs, material preferences or other information you choose to share with us;
  • information necessary for the preparation and fulfilment of an order, delivery, installation or other agreed service;
  • billing and invoicing information where a commercial relationship is established;
  • your email address and preferences if you subscribe to our newsletter;
  • technical information generated when you use our website, such as IP address, browser and device information, security logs and cookie preferences.

We aim to collect only the information reasonably necessary for the relevant purpose.

Enquiries, Quotations & Projects

When you contact us regarding a product, request a quotation or discuss a potential project, we use the information you provide to respond to your enquiry, prepare proposals and quotations and understand the requirements of your project.

Where the enquiry may lead to an order or other agreement, this processing is necessary in order to take steps at your request before entering into a contract. In other cases, we may process the information on the basis of our legitimate interest in responding to enquiries and conducting our business.

If a project proceeds, we may continue to process relevant information for its design, production, administration, delivery, installation and after-sales support.

Orders & Business Records

THRIVE does not currently operate the website as an online shop. Orders and commercial arrangements are handled directly with our team.

Where you place an order, we process the personal information necessary to manage and fulfil that order, communicate with you, arrange production and delivery and provide any agreed services.

Certain information, including invoices and transaction records, may be retained where required in order to comply with accounting, tax or other legal obligations.

Newsletter & Marketing Communications

If you choose to subscribe to our newsletter, we use your email address to send you news, product updates, collections, projects and other communications relating to THRIVE.

Newsletter communications are sent on the basis of your consent. You can withdraw that consent at any time by using the unsubscribe option included in our communications or by contacting us at support@thriveforms.com.

Withdrawing consent does not affect the lawfulness of any processing carried out before its withdrawal.

Website Data & Cookies

When you visit our website, certain technical information may be processed in order to operate, maintain and protect the website and ensure its security and functionality.

The website may also use cookies and similar technologies. Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law. Any non-essential cookies requiring consent should only be activated according to the choices you make through our cookie settings.

Further information about the cookies used on the website should be provided in our Cookie Policy.

How We Use Your Information

We may use personal data to:

  • respond to enquiries and requests;
  • prepare quotations and project proposals;
  • provide design, furnishing and consultancy services;
  • manufacture or source products according to agreed specifications;
  • manage orders, deliveries and installations;
  • communicate with clients during and after a project;
  • issue invoices and maintain business records;
  • send newsletters where you have chosen to receive them;
  • maintain the security and proper operation of our website;
  • comply with applicable legal and regulatory obligations.

We do not sell personal data to third parties. We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Who We May Share Information With

Where necessary for the relevant purpose, personal data may be shared with carefully selected third parties, including:

  • manufacturers and suppliers involved in fulfilling an order or project;
  • transport, delivery and installation partners;
  • website hosting, IT and email service providers;
  • newsletter and communications service providers;
  • accountants, legal advisers and other professional advisers;
  • public authorities where disclosure is required by law.

We only provide third parties with the information reasonably necessary for the service they perform and expect service providers processing data on our behalf to protect it appropriately.

International Transfers

Some technology or service providers may process information outside the European Economic Area.

Where personal data is transferred outside the EEA, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection legislation, including through an adequacy decision or appropriate contractual safeguards where required.

How Long We Keep Your Information

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting or reporting requirements.

In general:

  • enquiry and quotation information is retained for as long as necessary to manage the enquiry and for a reasonable period thereafter;
  • project and order information may be retained for the duration of the commercial relationship and for a reasonable period afterwards for customer service, warranty and record-keeping purposes;
  • invoices and accounting records are retained for the period required by applicable law;
  • newsletter information is retained until you unsubscribe or withdraw your consent.

When information is no longer required, it is deleted or anonymised where appropriate.

Security

We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.

Access to personal information is limited to those who require it for legitimate business purposes and to service providers who need it in order to perform agreed services.

Your Rights

Subject to the conditions provided by applicable data protection law, you may have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal data;
  • request restriction of processing;
  • receive certain information in a portable format;
  • object to certain processing;
  • withdraw your consent at any time where processing is based on consent.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority if you believe that your personal data has been processed in breach of applicable data protection legislation.

To exercise any of these rights, please contact us at support@thriveforms.com.

Links to Other Websites

Our website may contain links to third-party websites. THRIVE is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy information provided by those websites before submitting personal data to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations. The latest version will always be available on our website.

Last updated: September 2026

Contact

For questions regarding this Privacy Policy or the way we process personal data, please contact:

THRIVE
Email: support@thriveforms.com

THRIVE uses cookies and similar technologies to support the proper operation and security of our website, remember certain preferences and, where applicable, understand how visitors interact with our website.

This Cookie Policy explains what cookies are, how we use them and how you can manage your preferences.

What Are Cookies?

Cookies are small text files that are stored on your computer, mobile device or other device when you visit a website. They allow a website to recognise certain information about your visit and may be used to support its functionality, remember preferences or provide information about how the website is used.

Cookies may be set directly by THRIVE (first-party cookies) or by external service providers whose services are used on our website (third-party cookies).

How We Use Cookies

Depending on the functionality available on our website, cookies may be used for the following purposes:

Necessary Cookies
These cookies are required for the website to function properly and securely. They may be used for essential technical functions, security, form functionality and to remember your cookie preferences.

Necessary cookies cannot generally be disabled through our cookie settings because they are required to provide functionality expressly requested by the visitor. Consent is not required for cookies that are strictly necessary for this purpose.

Preference & Functional Cookies
These cookies may allow the website to remember choices you make, such as language or other preferences, and provide enhanced functionality.

Where these cookies are not strictly necessary, they are used only after you have given the relevant consent.

Analytics & Statistics Cookies
Where enabled, these cookies help us understand how visitors use our website, for example which pages are visited and how visitors navigate between them. This information may help us improve the performance, content and user experience of the website.

Where consent is required, analytics cookies remain disabled until you choose to accept them.

Marketing & Third-Party Cookies
Certain third-party services or embedded content may use cookies or similar technologies, for example in connection with social media, videos or other external services.

Where these technologies are not strictly necessary, they are activated only after you have provided the relevant consent.

Third-Party Services

Some features of our website may be provided by third-party services. When such functionality is enabled, these providers may place or access cookies on your device and may process information according to their own privacy and cookie policies.

THRIVE does not control the cookies placed directly by third parties. Where consent is required, third-party functionality that uses non-essential cookies should remain inactive until you make the appropriate choice through our cookie settings.

Your Cookie Choices

When you first visit our website, you may be presented with options to accept, reject or manage optional cookies.

Non-essential cookies that require consent are disabled by default and are activated only after you make a positive choice.

You can change your preferences or withdraw your consent at any time through Cookie Settings available on our website.

Withdrawing consent does not affect the lawfulness of any processing that took place before consent was withdrawn.

Browser Settings

Most browsers also allow you to view, block or delete cookies through their settings.

Please note that blocking certain necessary cookies may affect the functionality of the website. Browser controls do not necessarily replace the consent choices available through our website.

Cookies Used on This Website

The cookies currently used by our website should be listed in our Cookie Settings, together with information including:

  • cookie name;
  • provider;
  • purpose;
  • category;
  • duration.

This list may change as website functionality and the services we use are updated.

Personal Data

Where information collected through cookies constitutes personal data, it is processed in accordance with our Privacy Policy and applicable data protection legislation.

For further information about how THRIVE processes personal data and your related rights, please refer to our Privacy Policy.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies or technologies used on our website, our services or applicable legal requirements.

The latest version will always be available on our website.

Last updated: September 2026

Contact

For any questions regarding our use of cookies or this Cookie Policy, please contact:

THRIVE
Email: support@thriveforms.com